FAQ

Why don't you sell steel online?

Structural steel is generally not practical to sell and ship online.  Our expert sales reps will be happy to help you at 713-991-7600 or click here to request a quote. We do sell pipe fittings and ornamental iron online.  See Pipe Fittings Product Store and decorativeiron.com respectively.

 

What is your return policy for items purchased online?

If you would like to return items purchased online, there is a 15% restocking charge on all returned items and the customer pays for the return shipping costs.  All return items must be in new condition. No returns will be accepted after 30 days or without prior authorization.

 

What payment methods do you accept for items purchased online?

VISA, MasterCard, Discover, and American Express

 

What shipping options do you offer for items purchased online?

Options include UPS Ground, UPS 2nd day air, UPS next day air, and UPS nex day air early AM.

 

What are your billing terms for items purchased online?

Sales Tax is charged at the rate of 8.25% for all items shipped to the State of Texas.  Items shipped outside the State of Texas are not charged sales tax.

 

Where are you?                         

We have 2 locations in Houston, one on West Road near Eldridge and one on Telephone Road near the Beltway. Maps are here.

 

When are you open?

7AM to 5PM Mon-Fri and 8AM-12PM on Saturday.

 

Do you deliver?

Absolutely! Minimum orders are delivered free in the metro Houston area. Small orders require a nominal charge. Outlying areas of Houston require a higher minimum for free delivery and/or a larger fee.

 

Will you unload my delivery?

Unfortunately the answer is no. While we’ll do everything in our power to make your delivery as easy as possible, the nature of steel (heavy) prevents our drivers from being able to unload. Most times it’s physically impossible for one person to unload by hand.

 

Do you sell salvage and/or surplus material?

Yes!  We have an extensive selection of salvage and surplus material at our Telephone Road location only, often at significant savings. Please drop buy to take a look.

 

Can you cut it for me?

Yes!  We routinely (and quickly) cut material in half (or smaller pieces) for ease in handling.  We can precision cut material to your specifications.  Please click here and call us!

 

Can you ship it if I am out of your delivery area?

As a general rule, we only deliver in Houston and the surrounding areas. Special arrangements can be made via delivery services or common carriers should you need your material delivered outside these zones.

 

Can I apply for credit terms?

Yes!  A copy of our credit application is here.