How do I return an item?
If you are not satisfied with your purchase for any reason, we are happy to accept returns of unused items for a full refund or exchange. The following rules apply:
You must return items within 30 days of purchase
Custom cut items are non-returnable.
Returned items should be in the same condition as when you received it – undamaged, not-welded, saleable, with the original tags and packaging (if applicable)
Items identified as “final sale” cannot be returned.
We reserve the right to determine whether merchandise is in a saleable condition.
Our return policy is extended during the holiday season so you can gift with confidence. You have until January 31st to return any purchase made between November 15th and December 25th.
We will credit refunds to your original method of payment. Please allow up to 10 days to process your return.
Please make sure to pack your return carefully as fragile items can break in transit. We are happy to arrange return shipping for you and the cost of shipping will be deducted from your refund. If you choose to ship it yourself, we encourage you to insure the package with the carrier for your protection.
To initiate a return, please call us at 1-866-991-7600 and ask for help with your online order or email firstname.lastname@example.org.